Example - Project Kick Off for Contact Centre Organisation Design

The purpose of this meeting is to discuss and plan the project kick off for the contact centre organisation design. The main goals of the meeting are to:

• Establish a clear understanding of the project objectives
• Define the scope of the project
• Identify the key stakeholders and their roles
• Establish the project timeline and milestones
• Discuss the resources required for the project
• Identify potential risks and develop a risk management plan

Topics

1. Project Objectives and Scope
   • Discuss the goals and objectives of the project
   • Define the scope of the project and identify any limitations
   • Discuss the expected outcomes of the project
2. Stakeholder Identification and Roles
   • Identify all stakeholders involved in the project
   • Define the roles and responsibilities of each stakeholder
   • Discuss communication strategies and channels for each stakeholder
3. Project Timeline and Milestones
   • Define the project timeline and milestones
   • Discuss any dependencies and potential roadblocks
   • Identify and plan for any contingencies
4. Required Resources
   • Identify the resources required for the project, including personnel, budget, and technology
   • Discuss any potential resource constraints and develop strategies to mitigate them
5. Risk Management
   • Identify potential risks and develop a risk management plan
   • Discuss strategies to mitigate and manage risks
   • Develop a contingency plan in case of unforeseen circumstances

Conclusion

The success of the contact centre organisation design project depends on a well-planned and executed kick off. This meeting will help establish clear objectives, roles, timelines, and resources required for the project. By identifying and managing potential risks, the project team can ensure a smooth and successful implementation.