Basic principles to remember when thinking planning and forecasting. If these are not all met it is likely your forecast will not be fully accurate and indeed it's difficult for accountability as it's unrealistic to assume accuracy when you do not have access to all of these.
Historic
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The easy one, make sure you have all the appropriate historic information. Always ensure you understand not only the volumetrics but also the equivalent FTE output for each period as it's never apples to apples.
Operational Accountability
This is really important and it can be a massive issue in some centres though equally, it may not be necessary to take into account. Really this is about ensuring targets are being met by Operations, e.g. Occupancy, Wrap, Conformance etc. If they are not, any root cause analysis is likely to show them as the main cause for Forecast inaccuracy.
Business Insight
Very often lacking, knowing in advance where appropriate business changes that may impact you, could be a CEO talking about a particular service, a company update etc. These are usually quite hard to define and are easiest to obtain from the C-Suite or Senior Directors.
Marketing Insight
An obvious one, make sure you are working in collaboration with Marketing (or equivalent if Public Sector) to understand changes, upcoming promotions etc.
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