Planning and Insight

This page provides a variety of interview questions and topics for different job roles, including research scientist, back office admin, continuous improvement specialist, customer service representative, manager, MI analyst, and Power BI developer. The page includes both general questions and questions specific to each job role, covering topics such as experience, skills, responsibilities, and problem-solving abilities.

Contents

Question Sets

Back Office Admin

BI Focused Questions

Continuous Improvement Questions

Customer Service Questions

Head of Digital

Head of Operations

Managerial Questions

MI Analysts Questions

Performance Analyst

Power BI Developer Questions

Quality Manager (Contact Centre)

Resource Planning Manager

Resource Planner Questions

Targeted Question Types (Stakeholder, Start Up etc)

Additional - The Basics

Additional - Generic Questions

Training and Implementation

Creating an Interview Action Plan

1. Before the Interview:

   • Prepare a list of questions that you would like to ask the candidate.

   • Develop a scoring system based on the qualities you are looking for in a candidate.

   • Create an interview rubric and scorecard using a tool like

     Current Use Rubric.xlsx

   • Research the candidate and the position they are applying for.

2. During the Interview:

   • Create a positive atmosphere by introducing yourself and explaining the purpose of the interview.
   • Ask the candidate questions, listen to their answers, and take notes.
   • Ask follow-up questions to gain a better understanding of the candidate and their skills.
   • Score the candidate’s answers according to the rubric you created.

3. After the Interview:

   • Compare the candidate’s answers and score to other candidates who have applied for the position.
   • Make a decision on who to hire based on the results of the interview.

   <aside> 📝 Tools

   Current Use Rubric.xlsx

   </aside>