Operational quality refers to the effectiveness and efficiency of business operations. Measuring operational quality is essential to ensure that the business is meeting its objectives and delivering high-quality products/services to its customers.
One way to measure operational quality is by using key performance indicators (KPIs). KPIs are specific metrics that help in measuring the performance of a business operation. For instance, a manufacturing company may use KPIs such as defect rate, production uptime, and on-time delivery rate to measure its operational quality.
Another way to measure operational quality is by defining and tracking service level agreements (SLAs). SLAs are agreements between a business and its customers that specify the level of service that the business will provide. For example, a software development company may define an SLA that specifies the response time for customer support requests.
In conclusion, measuring operational quality is crucial for businesses to ensure that they are delivering high-quality products/services to their customers. By using KPIs and defining SLAs, businesses can track their performance and make necessary improvements to enhance their operational quality.