I am a dedicated professional with a strong commitment to continuous improvement and a passion for helping others succeed. Throughout my career, I have been fortunate to work in various industries, where I have embraced change and adapted my approach to align with organizational values. My expertise lies in Continuous Improvement, Technology and Operations, where I have led significant initiatives, such as rapidly deploying an international Contact Centre Infrastructure during the challenging times of COVID-19 and implementing strategic platforms across multiple divisions. I take pride in driving positive change and fostering productive relationships.
Aside from my professional pursuits, I am also an aspiring author and an active supporter of several charitable causes. In my free time, I enjoy cycling, hiking, and exploring various technology-focused hobbies. Feel free to reach out to me if you have any questions or if there's anything I can assist you with.
Performance improvement is my passion, and I am particularly drawn to areas in need of development and transformation. Leadership experiences across a wide range of industries have given me a broad understanding of the challenges of change facilitation.
I adapt my approach whenever possible based on the values and priorities of the organization. My thinking process is based on a six-pillar strategy (attached) along with the insight cycle that is followed by most organizations - Data > Information > Intelligence > Insight.
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Contents
Director of Business Improvement
Maximus, Flexible – (Nov 2021 - onwards)